We hope that this information will be useful in finding a quick solutions to the User's problems.
In case of installation failure, RMsis installer will present an option to the user to run diagnostics, and captures the result in log files as well as displays on the screen. In case of issues encountered during installation, the following screen is presented to the user
Here the user will have an option to run diagnosis.
# | Category | Cause / Issue | Symptoms | Possible Solution(s) | Included in Diagnostics ? |
---|---|---|---|---|---|
System Function | Application does not have the permissions to create JIRA_HOME/rmsis |
| Provide adequate permissions to the user. | Yes | |
System Function | JRE is not accessible to RMsis Plugin |
| Include JRE location in path. | Yes | |
System Function | Insufficient memory to run JAVA / Tomcat / RMsis |
| User needs to check available memory and increase the available memory, if necessary | No | |
System Function | Database is not accessible |
| Reconfigure RMsis regarding the Database | Yes | |
System Function | Plugin is unable to stop instance of RMsis (and Tomcat) |
|
| Yes | |
Network Configuration | Firewall is blocking RMsis / JIRA ports. |
| Enable access to RMsis URL and ports | Yes | |
Network Configuration | A network Element / Proxy is directing all traffic to the Gateway, ignoring traffic meant for the server hosting RMsis and JIRA. |
| Exclude JIRA / RMsis server from the proxy settings | Yes | |
Network Configuration | Reverse Proxy prohibits communication between two applications. |
| Reconfigure reverse proxy to enable communication between two processes. | Yes | |
Network Configuration | RMsis cannot connect with JIRA over HTTP. Network configuration problem. |
| Test connection while configuring JIRA Internal URL. | Yes | |
Network Configuration | RMsis cannot connect with JIRA over HTTPS even though other users can access JIRA. Client side certificate not installed. |
|
| Yes | |
Network Configuration | JIRA is unable to access RMsis URL using HTTP. Network configuration problem. |
|
| Yes | |
Network Configuration | JIRA is unable to access RMsis URL using HTTPS. Invalid certificate OR incorrect certificate installation. |
|
| Yes |
Contact support@optimizory.com with RMsis Logs generated through RMsis > Send Log Files option in JIRA Menu Bar.